AI customer support for your website

Your AI support agent,
inside your website.

Olisend learns from the documents and FAQs you upload, answers customers instantly, and brings your team in the moment a person is needed.

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  • Free forever for two people
  • Cancel from the dashboard

Olisend

AI support, always on

Answers from your knowledge

Not canned scripts

Hands off to a human

The moment it is needed

One script tag

To install

What you get

Resolve more conversations without growing your support queue.

AI answers instantly

Olisend answers from the documents you upload, around the clock, and says so when it is not sure.

Humans take over when needed

When a conversation needs your team, hand it over with the full context intact — no customer repeating themselves.

Manage multiple brands

Keep teams, knowledge, conversations and widgets separated across every brand or workspace.

Your knowledge

Teach Olisend how your business works.

Upload the documents you already have — product guides, policies, FAQs, price lists. Olisend reads them and answers customers with the information your business actually provides, citing the file it came from.

  • PDF and Word documents
  • Plain text, Markdown, CSV and HTML
  • Answers stay scoped to your workspace

AI and human

AI when it can. Humans when it matters.

Olisend handles the repetitive conversations. When a customer needs a person — or simply asks for one — the conversation goes to your team straight away, with everything that was said before it.

  1. 1
    AI answers from your knowledge It replies when it is confident, using the documents you provided.
  2. 2
    It hands over when it should Low confidence, no matching knowledge, a reply limit, or a customer asking for a human.
  3. 3
    Your team replies with the full context The whole conversation is in front of the agent. Nobody starts from scratch.

Features

Everything your support team needs.

Grouped by what you reach for: automate the repetitive, organize the team, improve over time.

Automate

  • AI answersReplies from your documents, with a confidence threshold you set.
  • Knowledge baseUpload the files you already have; answers cite the file they came from.
  • Proactive triggersOpen with a greeting when someone lingers, or leave them alone. Per widget.

Organize

  • Your own customer fieldsA tax number, an order number, nothing at all — validated server-side.
  • Roles and permissionsOwner, admin, agent, viewer — enforced on the server, not hidden in the interface.
  • Multiple workspacesEvery query is scoped to a workspace, and an id from another tenant is a 404.

Improve

  • Conversation historyEvery thread, message and handoff reason kept with the conversation.
  • Predefined optionsStart with the four things people actually ask, so nobody explains twice.
  • AnalyticsFirst response, resolution time and deflection, per widget and per agent.

The team inbox

One inbox for your entire support team.

See every conversation, customer detail, AI suggestion and team action in one place. Take over any conversation without losing context.

Install

Install once. Start supporting customers.

Add one snippet to your website and Olisend is ready to go. No redesign, no complicated integration, no changes to your existing site.

  1. 1 Register the domains you want the widget to answer on.
  2. 2 Drop the tag in before </body>. It loads after your page, never blocking it.
  3. 3 It renders in a closed shadow root — your stylesheet and ours never meet.

No developer? No problem.

Connect your documents and customize your AI agent from the dashboard.

Developer?

The widget is one async script tag — no build step, no dependencies, no cookies.

index.html 
<!-- before </body> -->
<script async
    src="https://app.olisend.com/widget/v1/olisend.js"
    data-widget-id="wid_01J…"></script>

No dependencies localStorage, no cookies Loads after your page

Use cases

Built for every customer conversation.

SaaS

Product questions, onboarding and technical support.

Ecommerce

Orders, shipping, returns and product questions.

Agencies

Deploy separate support experiences for every client.

Hospitality

Bookings, availability and guest questions.

Services

FAQs, pricing questions and appointment requests.

Value

Turn support conversations into saved time.

Put your own numbers in. The more repetitive conversations Olisend handles, the more time your team gets back.

%
1,200 Conversations handled by AI
120 Hours saved each month

Pricing

You pay for answered conversations.

An answered conversation is one your team replies to. If Olisend's AI resolves it on its own, it is not counted — a bot deflecting a question is a saving, not a charge.

Figures are served from the plan catalogue, never typed into this page.

Questions

Answers before you start.

What is Olisend?

Olisend is an AI customer-support agent that sits on your website. It answers customers from the documents you give it, and hands the conversation to your team when a person is needed.

How does the AI learn about my business?

You upload the documents you already have — PDFs, Word files, plain text, Markdown, CSV or HTML. Olisend reads them and uses them to answer. Answers cite the file they came from, so an agent can check.

Can I train it on my website?

Upload your website's content as files — the pages you want it to use, saved as HTML or text. Olisend does not crawl your site automatically.

Can humans take over conversations?

Yes. When a conversation needs your team, an agent takes it over with the whole history in front of them. The AI stays out once a person is on it.

What happens when the AI doesn't know?

It hands the conversation to a human instead of guessing. That happens when confidence is low, when no knowledge matches, when the reply limit is reached, or when the customer asks for a person.

How do answered conversations work?

An answered conversation is one your team replies to. A conversation the AI resolves on its own is not counted, so a bot deflecting a question is a saving rather than a charge.

Can I use Olisend on multiple websites?

Yes. Each widget is registered to the domains you choose, and how many you can run depends on your plan. Every widget's conversations stay scoped to its workspace.

Does Olisend require coding?

No. You connect your documents and customize the agent from the dashboard. Installing the widget is one line pasted before </body>.

What integrations are supported?

Olisend installs on any website with one script tag. There are no third-party integrations yet — if you need one, tell us what your team uses.

Is my customer data secure?

Every request is scoped to a workspace, roles are checked on the server, and an id from another tenant is a 404. The widget renders in a closed shadow root and uses localStorage rather than cookies.

Can I customize the AI's tone?

Yes. The system prompt, provider and model are yours to set, along with the confidence threshold below which the AI hands over to a person.

Can I cancel at any time?

Yes. The workspace owner can change or cancel the plan from the dashboard.

Let AI handle the first conversation.

Give your customers instant answers and your team more time for the conversations that actually need them.

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